Terms & Conditions
Got Questions? We've Got Answers...
Return/Exchanges
Upon Receiving the package, you will find enclosed: your purchases and receipt. If you wish to exchange an item it must be returned with proof of purchase. Please indicate the reason for the exchange. Goods must be returned in original packaging, with swing tags attached and must be unworn and unwashed in original saleable condition to be eligible for exchange. Please note- We do not offer Refunds or Exchanges on any sale items.
Please Return the goods within 14 days to:
Ridersxoxo
Po Box 3204
Victoria Point West
QLD 4165
Australia
What if my item is faulty?
If you find fault in your item, please contact us with proof of purchase. depending on available stock, we will either replace the faulty item or refund the invoice amount. We will also credit the return shipping costs to your nominated credit card for faulty or damaged items.
What If The Item I Received Is Not What I Ordered?
If we have made a mistake processing your order, Contact us with proof of purchase. Depending on available stock, we will replace your incorrect item with the correct one or refund the invoiced amount. We will also credit the returned shipping costs to your nominated card for orders incorrectly processed.
Do I Have To Pay The Return Shipping?
The return shipping is at the customers expense for all regular returns, If the return is a faulty, damaged or incorrect item, the return shipping costs will be paid for by the customer and then credited back onto their nominated card by Ridersxoxo.
Can I Return A Sale Or Discounted Item?
We do not offer refunds on sale or discounted items, including items purchased using a discount code or promo code, or items purchased during a flash sale.
Underwear
We do not offer any returns on underwear.
Product
How Do I Make A Purchase Or Add A Product To My Wish List?
Shopping at Ridersxoxo is easy:
- If you know what you are looking for, use the categorised links in the drop down menu. You can also shop by browsing the shop all link.
- Once you have found an item, select your size and colour and use the 'add to bag' or "add to wish list" button underneath.
- Review the items in your shopping bag by selecting the 'the shopping bag' link at the top of the page. Use the shopping bag page to delete items from your shopping bag. click on checkout to complete your order.
DO You Have A Sizing Chart?
Yes, Below is a sizing conversion chart. For Your
The Item I Want Is Out Of Stock What Now?
If we have run out of a particular style. Please email us at info@ridersxoxo.com
Accounts
Payments
What Payment Types Do You Accept?
Ridersxoxo
1 Visa
2 Mastercard
3 American Express
Is It Safe To Use My Credit Card On Your Site?
At
How Will I Know You Received My Order?
You will receive a
International Orders will receive their tracking number directly from us at Ridersxoxo. Please note that the international tracking number can only be used to track an item once it has landed in the destination country - using your local postal carrier website.
How Do I Use Promo Codes?
Gift Voucher
Pricing
Are Your Prices in Australian Dollars (AUD)?
Yes all Ridersxoxo prices are in AUD.
Do Your Prices Include GST And Other Taxes?
All Product prices listed on the site are inclusive of GST however are DDU (delivery duty unpaid). Please be aware that international orders may incur customs or import duty fees when your order arrive, these vary in price and name from country to country. i.e. VAT taxes etc. please contact your local customs office for further information.
Privacy and Security
How Do I Know It Is Safe To Shop With You?
We value your privacy here at Ridersxoxo and work had to ensure that your details are kept secure and never realised to any other party. Learn how we keep your details safe on our privacy policy.
Do You Keep My Credit Card Details?
No, We never store anybody's credit card details.
Shipping and Delivery
How Much Does Shipping Cost?
Ridersxoxo offers shipping at flat rates depending on the destination
AUSTRALIA:
INTERNATIONAL
We use Australia Post as our preferred shipper. As soon as your parcel has left us at Ridersxoxo it is in the hands of Australia Post to deliver it safely and within their standard timeframe, Please be aware that at time things can happen outside of our control and packages may get stuck in transit for unknown reasons, unfortunately there is nothing we can do to speed up a delivery, but we are always happy to follow up on late deliveries.
Do You Ship Internationally?
Yes, Ridersxoxo is happy to ship to you wherever you are located world wide , Please allow up to 4 weeks for your goodies to be delivered as shipping times may vary from location to location.
International Customs Duties and Taxes
Customs Duties and Taxes change all the time and vary from country to country. Ridersxoxo cannot be held liable for any import duties, customs fees or taxes that may be incurred on the importation of your order. If you are unsure of what potential customs duties may apply to your order please call your local customs office for more details.
How Long Will It Take For My Order To Arrive?
All orders are had packed at Ridersxoxo, so we work as fast as possible to be able to get your gear to you.
Having said that we aim to process and send orders within one business day, orders must be in before 3pm for same day dispatch.
Delivery will then take between 2 and 7 business days for orders within Australia - Rural areas may take a little longer to receive their goods.
International packages please allow up to 4 weeks for delivery.
Can I Track My Order Status Through My Account?
You will be notified of the order confirmation and dispatch through your account via email, however the tracking of your parcel is available through Australia Post. You will receive an email containing your tracking number and the tracking service once your order has been dispatched.
What If I'm Not Home When My Order Arrives Will I Need To Sign For It?
We Provide standard postage for all our orders, which requires a signature on delivery. Please keep this in mind when deciding where to have your package delivered to. we are unable to authorise packages to be delivered without a signature. We suggest using your work or business address if you are not at home during the week. If there is no one available to sign for your package then a postal card will be left informing you that delivery was missed and it to be picked up from your local post office during business hours.
Terms And Conditions Of Use
The following rules and regulations apply to all visitors and users of this website Ridersxoxo.com. By using this website you will be bound by all of the subsequent rules and regulation. In the event that a violation of these rules and regulation occurs Ridersxoxo reserves the right to seek all remedies available by law and in equity. Unless otherwise stated, the Ridersxoxo website and all of its content (inc without limitation, all text, photographs, images, video and audio) are exclusive property of Ridersxoxo and are protected by copyright, trademark, trade dress and other laws. Ridersxoxo is an Australian based Equestrian Fashion Brand for horse and rider. All product and services displayed within this site are in Australian dollars (AUD) unless otherwise stated.
Copyright Notice
The Ridersxoxo website and all of its material including, but not limited to its software or HTML code, scripts, text, artwork, photographs, images, video & Audio will collectively be known as 'Materials'. All 'Materials' are protected by copyright laws and other international laws and treaties. you must comply with all proprietary and copyright notices on this website. This website is owned by Ridersxoxo and subject to copyright. The information on this site is protected under Australian copyright laws. Subject to provisions of the copyright ACT 1968 (AUSTRALIA), you must not in any form or by any means:
1 Reproduce, copy, adapt, broadcast, store, transmit, distribute, print, publish, or create derivate works from any information or 'materials' on the site or otherwise exploit any of its 'materials' without our express prior written permission.
2 alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from this site which can be accessed through this site; or
3 use or apply, for commercial purposes any material or information on this site, without the prior written consent of Ridersxoxo, nothing contained on this site should be construed as granting any licence or right of use of any Ridersxoxo trade mark or part of any trademark displayed on the website without the express written permission of Ridersxoxo.
Site Updates And Revisions
Ridersxoxo may change, terminate, suspend or discontinue any aspect of this website including its terms and conditions at any chosen time, without notice. Your continued use of this website after any changes will be construed as acceptance of any changes to any of the terms and conditions.
Privacy Policy
Ridersxoxo understands that your policy is important and ensures that information provided by you is collected and held in accordance with relevant Australian Privacy law.
If you choose to provide your personal details to us, we may collect the requested information from you including your name and contact details and any other information that you supply to us.
Any information we collect is used to assit in providing you with relevant consumer information, notify you of products, stores openings and offers that may be of interest to you as a valued Ridersxoxo customer.
We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes.
As required by law, you may opt out from direct marketing material that Ridersxoxo may send by following the instruction at the bottom of our newsletters. Otherwise you may contact our office if you don't want your details to be used for marketing find our number in contact.
Any information that we no longer require is destroyed. When we have collected information about you it cant be seen or modified by anybody else.
Returns Policy
Full priced merchandise in an original saleable condition that has not been worn, washed or used in anyway , with all original tags attached may be returned for a full refund or online store credit note. Returns are accepted on goods within 14 days from the date of receipt in Australia. For international purchases you have 14 days to notify us and return your items from the date you receive your items.
Items not received within this period won't be accepted, items have to be in original condition and must not have been worn. altered or washed. All tags must be attached.
Sale and Discounted Items:
Unfortunately we can't provide refunds or exchanges on sale or discounted items this includes items bought during flash or vip sales.
Return shipping is payable by the customer (excluding return of faulty or damaged items; in which case the return postage will be credited to the nominated credit card) and must be sent via a prepaid and traceable method to ensure safe and documented delivery. Ridersxoxo takes no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable. Refunds will be processed less shipping and duties as soon as possible however please allow up to two billing cycles for the refund to appear on your credit card statement.
Ridersxoxo reserves the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed. If you would like to return your item for any reason, please follow the returns procedure in faq's.
Ridersxoxo is owned by Saint Anton Pty Ltd whose ABN is 86093012803
Contact
AU: 59 Boundary Road, Thornlands QLD 4164 +61 7 3206 3952
USA: 10432 Balls Ford Road, Suite 300, Manassas, VA 20109 +1 703 881 7877
info@ridersxoxo.com